[ryryak]

I searched and found just a single thread on this topic from about 4 years ago but there was no solution in that thread so I thought I’d post a new discussion.

my radio stopped pairing with my Iphone today on the way home from work - I got in the car and it never connected automatically like it usually does; in fact, when I push the phone button To try and access the menu nothing happens at all.

Any ideas on how to fix this? Was thinking about just disconnecting the battery and seeing if a reset fixes the issue, otherwise it’s probably into the dealership huh?

thanks in advance!

 

[kev604]

Try un pairing and than pair the phone again.

 

[ryryak]

I wish I could but in order to unpair the phone I need to be able to push the phone button.

 

[fear24]

isn't there a settings menu within your audio system to where you can access the phone menu. from there, you can unpair the phone. turn the car off, let it sit for few minutes to ensure all the electrical items completely shut down, turn car back on and try to repair the phone. also, can't you unpair the car from the phone and try that was as well?

 

[HondaIsTheAnswer]

I searched and found just a single thread on this topic from about 4 years ago but there was no solution in that thread so I thought I’d post a new discussion.

my radio stopped pairing with my Iphone today on the way home from work - I got in the car and it never connected automatically like it usually does; in fact, when I push the phone button To try and access the menu nothing happens at all.

Any ideas on how to fix this? Was thinking about just disconnecting the battery and seeing if a reset fixes the issue, otherwise it’s probably into the dealership huh?

thanks in advance!

Hi I am facing the same issue in my 2015 LX. Did you have any luck getting the radio phone button issue fixed? Its like there is no bluetooth system in the car at all. Ugh this is frustrating. Thanks.

 

[Shrubbery23]

Have the same issue with my '13 civic I just bought. Phone button doesn't do anything and no other way to access bluetooth menu. Found a few other threads on other sites, but no answer is ever given. Is there one or is this not fixable?

 

[HondaIsTheAnswer]

Have the same issue with my '13 civic I just bought. Phone button doesn't do anything and no other way to access bluetooth menu. Found a few other threads on other sites, but no answer is ever given. Is there one or is this not fixable?

Sounds like exact same issue when I bought my used ‘15 Civic. My Phone button was DOA, and absolutely no indication that my car was equipped with Bluetooth. I did a ton of research and found how to test all the buttons and so forth, bring up diag menus etc, and from a physical/electrical standpoint my phone button tested fine. Tried disconnecting battery for 3 days and all the other tips I found, even tips for other Honda models. FAIL. Decided to replace the Bluetooth module and that solved the problem. The module is in the dash just above the glove box. Just swing the glove box down and look up. Held in by two 10mm half inch long bolts. Take the bolts out first and it will be easier to access the wiring harness connected to the BT module. Used the part number from my module and a couple of eBay searches later I bough an exact used replacement for $28.00. Installed it and the phone button worked and the BT menus became accessible. It works perfectly. Note that I had to “reset” the used BT module because it still contained all the info from the previous owner. Which confirms that disconnecting the battery is not how you clear BT modules on 9th gen Civics. Good luck.

 

[HondaIsTheAnswer]

Sounds like exact same issue when I bought my used ‘15 Civic. My Phone button was DOA, and absolutely no indication that my car was equipped with Bluetooth. I did a ton of research and found how to test all the buttons and so forth, bring up diag menus etc, and from a physical/electrical standpoint my phone button tested fine. Tried disconnecting battery for 3 days and all the other tips I found, even tips for other Honda models. FAIL. Decided to replace the Bluetooth module and that solved the problem. The module is in the dash just above the glove box. Just swing the glove box down and look up. Held in by two 10mm half inch long bolts. Take the bolts out first and it will be easier to access the wiring harness connected to the BT module. Used the part number from my module and a couple of eBay searches later I bough an exact used replacement for $28.00. Installed it and the phone button worked and the BT menus became accessible. It works perfectly. Note that I had to “reset” the used BT module because it still contained all the info from the previous owner. Which confirms that disconnecting the battery is not how you clear BT modules on 9th gen Civics. Good luck.

BTW- I believe that BT module reset is in the BT menus somewhere, I don’t recall exactly where.

 

[Shrubbery23]

BTW- I believe that BT module reset is in the BT menus somewhere, I don’t recall exactly where.

Awesome, thanks for the info. Haven't seen any other solutions, so going to give this a go.

 

[Paulo BR]

Good evening, I've been looking everywhere and I saw that several people had the same problem that I'm going to report, but no one can help me.
My car is the 2015 civic and I have always used the HFT perfectly. After the car battery was discharged months ago and after I performed the auxiliary start as instructed in the owner's manual, everything was ok and seens working normally. But last week I noticed that the HFT stopped working. The PHONE button does not respond anymore. When I click, nothing happens. The Bluetooth setup screen is not showing on the I Mid. Can someone help me please?

 

[krispbaconkc]

So, has ANYONE ever figured out why the PHONE button in a Civic does NOTHING when pressed?
J Brown Kansas City MO
December 2022

 

[krispbaconkc]

Good evening, I've been looking everywhere and I saw that several people had the same problem that I'm going to report, but no one can help me.
My car is the 2015 civic and I have always used the HFT perfectly. After the car battery was discharged months ago and after I performed the auxiliary start as instructed in the owner's manual, everything was ok and seens working normally. But last week I noticed that the HFT stopped working. The PHONE button does not respond anymore. When I click, nothing happens. The Bluetooth setup screen is not showing on the I Mid. Can someone help me please?

Did you ever find out why the PHONE button stopped working? Mine does not work either? J Brown Kansas City MO

 

[Paulo BR]

Sounds like exact same issue when I bought my used ‘15 Civic. My Phone button was DOA, and absolutely no indication that my car was equipped with Bluetooth. I did a ton of research and found how to test all the buttons and so forth, bring up diag menus etc, and from a physical/electrical standpoint my phone button tested fine. Tried disconnecting battery for 3 days and all the other tips I found, even tips for other Honda models. FAIL. Decided to replace the Bluetooth module and that solved the problem. The module is in the dash just above the glove box. Just swing the glove box down and look up. Held in by two 10mm half inch long bolts. Take the bolts out first and it will be easier to access the wiring harness connected to the BT module. Used the part number from my module and a couple of eBay searches later I bough an exact used replacement for $28.00. Installed it and the phone button worked and the BT menus became accessible. It works perfectly. Note that I had to “reset” the used BT module because it still contained all the info from the previous owner. Which confirms that disconnecting the battery is not how you clear BT modules on 9th gen Civics. Good luck.

Good evening, your post here was the only answer I had, during a year of researching and trying to solve this problem!!!
My 2015 CIVIC started having the same problem after the battery died. I'm going to look in the glove compartment, as you said, for that part and try to buy one to replace it. How did you clean the BT module?

 

[Paulo BR]

So, has ANYONE ever figured out why the PHONE button in a Civic does NOTHING when pressed?
J Brown Kansas City MO
December 2022

I Think that Hondals TheAnswer, posted a possibility of solving this problem here above. Tomorrow I will try to do it 🙏

 

[Paulo BR]

Awesome, thanks for the info. Haven't seen any other solutions, so going to give this a go.

It Works for you?

 

[Paulo BR]

Did you ever find out why the PHONE button stopped working? Mine does not work either? J Brown Kansas City MO

Hi. Not until now. I even took the car to an authorized dealer and they didn't know what to do. I will try the tip of changing the BT module

 

[Amanda249]

I have a 2015 civic and my phone button won’t work either! Some one please tell me they found a solution

 

[Paulo BR]

I have a 2015 civic and my phone button won’t work either! Some one please tell me they found a solution

Hello Amanda I found information on the internet that may be relevant. The bluetoth module is located in the glove compartment at the top. I already found it there. Now I'm going to try disconnecting and reconnecting to see if that works. If that doesn't work, I'll try to replace that part.

 

[Amanda249]

Hello Amanda I found information on the internet that may be relevant. The bluetoth module is located in the glove compartment at the top. I already found it there. Now I'm going to try disconnecting and reconnecting to see if that works. If that doesn't work, I'll try to replace that part.

Wow! Thank you! Do you mind updating this forum if that worked or not once you give it a try