My 2013 SI Sedan with navi does the same thing. I’ve now taken it to 2 different dealers and have contacted Honda Motor Corporation. Honda told me it is a “characteristic of the vehicle”. Here is an email I’ve sent to the executive team. I would recommend doing the same thing so the problem gets noticed and they fix it. I’ve deleted out my phone number and name on the email.
From: Jeffrey
Sent: Tuesday, July 02, 2013 2:44 PM
To:
john_mendel@ahm.honda.com
Cc: 'jeffrey_smith@ahm.honda.com'; 'koichi_kondo@ahm.honda.com'
Subject: RE: 2013 Honda Civic Si
Hi John, Jeffrey, and Koichi,
I received another phone call just now from Ray regarding my email being acknowledged from the executive office after I have already received a voicemail from him on Monday night. Please tell him there is no reason for him to call me and acknowledge the email only to let me know there is nothing your company is willing to do to fix my car. He said if a bulletin or recall is released I will be notified by mail and there is no way I can get a phone call if there is even a fix for the problem.
Please let me know when this problem will be fixed and I want to hear from someone else other than Ray telling me my email is acknowledged and there is nothing your company is willing to do. Thanks.
Jeffrey
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From: Jeffrey
Sent: Friday, June 28, 2013 9:07 AM
To:
john_mendel@ahm.honda.com
Cc: 'jeffrey_smith@ahm.honda.com'; 'koichi_kondo@ahm.honda.com'
Subject: FW: 2013 Honda Civic Si
Good Morning John Mendel or Who it May Concern,
I received a phone call yesterday from Ray the Regional Case Manager at 800-999-1009 Ext. 117753 at approximately 5:30 pm CST. He stated my email below had been received and acknowledge. I was caught by surprise to hear from him and not Mr. Mendel whom my email was addressed. He then asked if I needed any other information and I told him no. After the phone call, I got to think about it and there is one thing I need. I want my car to be fixed. I don’t want any free handouts I just want this characteristic of the vehicle to be corrected. Please help! Do what’s right for your customers.
I have to take it back to the dealership 2 times before I can file a claim with the Texas Lemmon Law for diminished market value. I really don’t want to have the vehicle bought back, because every other aspect of the car, I love. Please Honda, help me and correct this characteristic of the vehicle!
My cell phone number is **. Call me anytime with any questions you may have.
Sincerely,
Jeffrey
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From: Jeffrey Wenske
Sent: Tuesday, June 25, 2013 3:20 PM
To: 'john_mendel@ahm.honda.com'
Subject: 2013 Honda Civic Si
Hi John,
I just got off the phone with Ray the Regional Case Manager at 800-999-1009 Ext. 117753 regarding case # N012013061401104. I recently purchased my new vehicle a few weeks ago and noticed when I use any of the buttons on the driver’s door (lock, unlock, and power windows) that there is a static feedback through speakers and even at times a delayed feedback popping noise. Once noticed about a week into ownership I took it back to the dealership I purchased it at Jim McNatt Honda in Denton, TX. They said there is not a fix to the problem and there may be a future bulletin correcting it. So with the uncertainty and disappointment of owning a new car with this flaw, I called American Honda Motors and they assigned my case to Ray. After about a week of research I was just told that this is a characteristic of the vehicle model and Engineering Group knows about it. I asked if someone could look at it and if I could escalate the call. He said the next step would be the Engineers and they have already down their work and talked to the dealership so no need to see the car. I asked if I could send a written complaint he said yes but I shouldn’t waste my time as he will be the person to receive the letter and at this time there is nothing they can do. I asked if Honda would offer me anything… compensation, anything. He said no, nothing.
I am extremely upset and disappointment. If I know when I was buying my brand new Civic that this was a characteristic of the model I never would have bought it. I am a Toyota employee but I’ve always loved Hondas even trading in my S2000 for this car. I am shocked Ray and Honda would treat their customers this way. Something Toyota would never do. I just wanted to share my recent experience.
Jeffrey
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