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Did not work sadly. Might have to buy a new motor or something
If it’s clicking, it’s not the motor. You either have a stuck track or bad lifter arm.

Lifter arms are somewhat easy to replace. If the track is damaged, you’re looking at a new sunroof sans glass.


Sent from my iPhone 13 Pro while on the toilet.
 

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I'm using this link for reference Roof Slide Components - 2015 Honda Civic 4 Door SI KA 6MT

If you are hearing the clicking noise when you try to get the sunroof to open, the motor is working part 10

Since you're saying it is stuck in the up position, most likely the lifter arms part 7 and 8 are both broken.

The dealer is correct as there is no tool or "crank" that will help close it. You will have to either 1 take off the glass and then push the lifters down, or 2 try to manually close it yourself and break part 7 and 8 some more in the process.
 
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